We use 2 different payment gateways to process all orders, which is:

  • Pay with Midtrans*: this gateway accept payment with Visa/MasterCard debit/credit card, ATM/mobile banking/direct bank transfer, and GO-Pay wallet.
  • Pay with PayPal**: this gateway accept payment with your PayPal balance and Visa/MasterCard/American Express debit/credit card.
@TravellersID Accepted Payment Methods

Note:

*) There will be an additional charge of 3% + IDR 5,000 (Convenience Fee) for each order you made by using this payment gateway. Available in Indonesian rupiah (IDR) currency only.
**) There will be an additional charge of 4.4% + SGD 0.6 (PayPal Fee) for each order you made by using this payment gateway. Available in Singapore dollar (SGD) currency only.

FAQ

When I can download my footage?
Upon completed/successful payment/order, you can download your footage from our “Thank You” page, or from our “Order Completed” e-mail, or from your Download page.

I’ve made the payment but didn’t redirected to “Thank You” page
You can check your order status here. If the status is success but there’s no available download in your Download page, please contact us and provide your Order ID/Number.

Do you offer refund?
No. After payment and order confirmed, you can not file any refund, except for some cases. Check Refund Policy in our Terms of Use here.

Do you have promotion?
Yes (or no). Our running promotion can be checked in our Promotion Page here.